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Russia Service Representative (IT / Cloud solutions)

We are ATSAL, an HR Consulting & Recruitment Agency, operating in Russia, CIS and EU.

Our client is a Chinese world leading IT company looking for a Russia Service Representative to join their local filial in Moscow.


– Analysis of local customer service demand and development trend

– Evaluate service system operation status quo, make planning and improvement plan

– Responsible for customer satisfaction and service quality management

– Cooperate with sales team for problem solving, as well as planning and implementation of Key service projects


– Bachelor degree or above, major in computer’ electronics related subjects.

– Familiar with establishment and operation management of customer service system in ICT industry, with over 3 years’ experience in IT industry.- Be self-motivated and can work efficiently under pressure.

– Be fluent in local language, as well as English.


– Regular working hours, 8*5 per week.

– Working location: based in the local office in Moscow

– Report to the sales service team based in Russia and China.

– Salary is negotiable based on the experience and ability of the candidates.

– Three-year contract role.

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