Country OMNI Channel leader.(Retail)

We are ATSAL, an HR Consulting & Recruitment Agency, Russian partner of the international recruitment group Talentor, operating in 28 countries.

Our client is a global home improvement and gardening retailer with more than 400 stores in 12 countries and more than 30.00 employees in Russia.

Due to strong development in Russia our client is now looking for a Country OMNI Channel leader.

Responsibility area

• Omni Customer Experience (CJM approach to improve all).
• Seamless Customer view (data, customer development, CRM, loyalty, etc.).
• Brand consistency (concept and purity of the Brand).
• Connecting People / more transversal than territorial!
• Member of the GL.

Soft skills

• Love people.
• Open minded, curiosity.
• Ready and can learn rapidly.
• Connecting and understanding different people (win/win).
• Communication and flexibility.
• Can say no to anybody.
• Working with a lot of projects.
• Focus and priorities.
• Time management must be excellent.
• English language.
• Management of high-level directors, who can be stronger than him/her in their own area.
• Management of high-level directors, to whom he/she can delegate plain areas of the business BUT controlling the overall consistency and making them work together..
• Leadership!
• International profile is a plus (through family / studies / work experience abroad or for an international company).

Hard skills

• 3 key areas: digital/internet + merchandising/concept + CRM/sales… Has at least 2 strong out of 3!
• Management of large and multi-competence teams (>50 persons).
• Helicopter view, on particular on processes to guarantee maximal quality of service for customers.
• Customer centric!
• Omnichannel Customer view!
• Retail understanding.
• Digital and Traditional Marketing Mix.
• CRM and Data, Loyalty program.

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