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Contract and Operations Manager (Travel Industry)
We are ATSAL, a human resources consulting and recruitment agency operating in Russia, the CIS countries, and Europe.
Our client is a diversified holding company headquartered in the UAE that is launching a new tourism project in Kazakhstan.
Ассистент по маркетингу с французским языком (SMM / туризм)
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Мы свяжемся с вами в течение двух рабочих дней.
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Mission
The business objective of the Contracts and Operations Manager is to effectively manage tour operations, ensure seamless coordination with suppliers, and provide customers with unforgettable travel experiences.
The manager strives to optimize costs, maintain high standards of service quality, and increase profitability, while complying with occupational health and safety regulations.
In addition, the manager strives to implement principles of sustainable development and expand the company’s range of travel offerings to attract and retain customers, thereby contributing to the overall success and growth of the travel company in the country.
Objectives
1) Supplier Management
Maintain contact with existing and potential suppliers to negotiate contracts, discuss terms, and resolve any issues that arise.
Ensure that new suppliers are connected by preparing all necessary documents and entering into the appropriate agreements.
Evaluating supplier performance: analyzing key metrics and customer feedback, as well as the effectiveness of initiatives to promote diversity and inclusion among suppliers; developing strategies to further promote diversity within the supplier network.
2) Market Research
Conduct market research to identify new suppliers, services, and competitive prices in order to expand the company’s product range.
Conduct ongoing research into industry trends, travel destination offerings, and new opportunities emerging from suppliers.
3) Cost Analysis
Analyze pricing and cost structures to negotiate favorable terms with suppliers and optimize profitability
Analyze supplier costs and work with the finance department to prepare budgets and cost forecasts for upcoming periods.
4) Conclusion, Amendment, and Revision of Contracts
Facilitate the fulfillment of contracts by ensuring that all necessary documentation is available.
Make changes to contracts and, if necessary, negotiate these changes with suppliers to meet changing business needs.
Initiate the signing of new contracts or the renewal of existing contracts with suppliers and negotiate these contracts to secure favorable terms and prices.
Analyze and assess the need for any changes or additions to the contract in order to bring it into line with changing business needs and industry trends.
Analyze and update contract management processes and tools to optimize operations and improve efficiency.
5) Risk Assessment
Assess and mitigate potential risks related to suppliers and contracts.
6) Reporting
Prepare weekly reports on supplier performance, contract progress, and upcoming contract-related activities for review by management.
7) Price Monitoring
Monitor competitive pricing and market trends to identify opportunities for cost optimization and to develop competitive offers.
8) Forecasting and Planning
Collaborate with the finance and operations departments to forecast demand and plan supplier relationships for future periods.
Develop and refine long-term strategic plans for supplier management, with a focus on optimizing services, reducing costs, and improving customer satisfaction.
9) Performance Metrics and Key Performance Indicators (KPIs)
Analyze and refine performance metrics and key performance indicators (KPIs) to evaluate supplier performance and identify areas for improvement.
Profile
Education
A bachelor’s degree or an associate’s degree in business administration, commerce, tourism, or hospitality management.
Experience
At least 10 years of relevant work experience in product management, the travel industry, or related fields.
Experience working in cross-functional teams.
Experience in implementing technologies and digitizing processes within an organization.
T-Skills
Time Management Skills
Route Planning and Optimization
The Highest Level of Customer Service
Collaboration and Coordination
Tools
Zoom, Teams, Gmail (Google Workspace), Slack.
Travel booking systems, document management software, task management apps, Excel, Google Sheets, presentations, CRM.
Google data studio, MS Excel, Gdrive, BI Tool (Prefer).
Terms and Conditions
Official Employment at the Local Level
Reports to the Group Operations Manager
Attractive compensation package (fixed salary + variable components)