All vacancies
Account Manager (IT/Retail) (3-5 years of experience)
We are ATSAL, a HR consulting and recruiting agency operating in Russia, the CIS, and Europe.
Our client is Smartway (Zero-Gachis), a French startup that has developed a unique digital food waste management system.
Our client is launching operations in Russia and is looking for an Account Manager!
Ассистент по маркетингу с французским языком (SMM / туризм)
Загрузите ваше резюме
Мы свяжемся с вами в течение двух рабочих дней.
Take a look at
Mission
Actively participate in the fight against large-scale food loss and waste in major retail chains.
In accordance with the company’s export policy, be responsible for customer relationships and satisfaction, as well as for ensuring long-term customer stability.
Ensure the continued satisfaction of customer requirements and needs.
Responsibilities
Establish and maintain strong relationships with the customer and store staff, and act as the primary point of contact for the customer’s store operations to provide them with all necessary support in using the solution.
Provide training to store staff and ensure that all employees have thoroughly learned and implemented the knowledge they have acquired.
Identifies issues that customers may be experiencing, escalates them to the attention of technical support, and ensures that these issues are resolved quickly and decisively, while monitoring their progress.
Work with the export department to review customer complaints or disputes within the established timeframes and keep customers informed of the progress of their requests.
Respond effectively to various customer questions and requests via phone, email, instant messaging, or in person.
Listen to the client and their teams, understand their needs and wishes for changes, and communicate user needs to the company’s product development departments.
Regularly report feedback, problems, performance issues, and customer and user needs to the Export Department and coordinate with them on identifying areas for improvement.
Analyze quantitative indicators of store performance when using this solution, which will allow you to provide accurate and detailed recommendations, as well as evaluate the user experience and suggest areas for improvement.
Profile
Higher education
Work experience required (more than 3 years)
Fluency in Russian (native), English and/or French is required.
Excellent sales, communication and training skills.
Ability to work completely independently and manage time and set priorities independently.
Ready to travel for up to 50% of my working time (Russia: from Moscow to Novosibirsk)
Ability to analyze, work with numbers, figures and statistical data.
Confidently uses a computer, including working with a corporate CRM system.
Be polite, approachable, communicative, tactful, discreet and, of course, service-oriented.
Conditions
Good fixed salary.
Invoice for a corporate car and/or corporate taxi.
1 additional non-working day for every 2 months worked (6 days per year).
150 EUR per year as an additional sports package.
Laptop and mobile phone.
Reports to the International Expansion Manager in France.
Work in Moscow with business trips throughout Russia.